---
title: "Guides | Grafana Cloud documentation"
description: "Practical guidance and best practices for Grafana IRM."
---

> For a curated documentation index, see [llms.txt](/llms.txt). For the complete documentation index, see [llms-full.txt](/llms-full.txt).

# Guides

These guides provide practical advice for configuring and operating Grafana IRM effectively.

Whether you’re setting up IRM for the first time or optimizing your existing process, you’ll find recommendations and step-by-step instructions to help you succeed.

## Topics

- [Best practices for Grafana IRM](/docs/grafana-cloud/observe-and-act/respond-to-incidents/guides/best-practices/)  
  Best practices for configuring Grafana IRM, including alert flow, labeling, grouping, and escalation strategies.
- [Sync Jira issue with incidents in Grafana IRM](/docs/grafana-cloud/observe-and-act/respond-to-incidents/guides/jira-webhooks/)  
  Sync Jira issues with IRM incidents using outgoing webhooks to create, update, and close issues automatically.
- [Configure custom SMS and call routing with Twilio](/docs/grafana-cloud/observe-and-act/respond-to-incidents/guides/twilio-sms-call-routing/)  
  Set up custom SMS and voice call routing to Grafana IRM using Twilio Studio Flows and a webhook integration.