Declare and manage incidents with severity levels and status tracking.
Assign roles so everyone knows what they’re responsible for.
Track a timeline of all events and actions during the incident.
Manage tasks during the response.
Auto-generate post-incident reviews from the timeline.
Surface patterns across incidents so recurring failures get addressed.
You keep the alerting tools you already have. IRM sits inside the same platform where your metrics, logs, and traces already live.
Grafana IRM bundles Grafana Incident and Grafana OnCall. You don’t have to use both. Each is enabled separately in Grafana Cloud.
What keeps you up at night?
Role / Worries
What you get with the app
On-Call Engineer, SRE
I get paged, open PagerDuty to manage the incident, then switch to Grafana to investigate
Every minute jumping between tools is a minute the incident isn’t resolved
On-call management and investigation live in the same platform as your metrics, logs, and traces. No tab-switching during an active outage.
Grafana Assistant Investigations correlates alerts with observability data automatically, so you spend less time manually piecing together what happened
Developer pulled into an incident
Not on-call, but dragged into incidents anyway
Don’t know the incident tool, don’t know where to look, and by the time I’m up to speed the incident is already half over
Incident context (timeline, affected services, linked alerts) is surfaced alongside the observability data you already know
Automated task assignment means you know exactly what you’re responsible for without needing to know how the incident tool works
Engineering Manager running post-incident reviews
Keep having the same incidents
Post-mortems are manual, take days, and half the time don’t get done at all
Post-incident reviews are auto-generated from the incident timeline, not assembled manually
Patterns across incidents are surfaced so recurring failures don’t get missed
VP Engineering, Finance
Paying for PagerDuty seats for every engineer whether they respond to incidents or not
Most of those seats are idle most of the time
Active user pricing: you pay for engineers who actually respond to incidents, not provisioned seats sitting unused
Teams typically save 40 to 60% compared to per-seat tools like PagerDuty, and IRM is included in the same Grafana Cloud bill you already have