On-call and incident response built into your Grafana Cloud stack

Build schedules your way with rotations in the UI, schedules as code with Terraform and the API, or an import from any iCal calendar

Plan around real life with overrides for one-off changes, shift swap requests your teammates can pick up from Slack or the mobile app, and Google Calendar out-of-office events that automatically become swap requests

Keep a global team covered with time-zone-aware rotations and a view of every teammate’s local time

Spot burnout and coverage risks early with schedule-quality reports that flag gaps, empty shifts, and teammates carrying too much of the load

Keep everyone in sync as shifts change, with personal calendar feeds of your upcoming shifts and on-call Slack user groups that update

Surface only what needs attention by grouping related alerts, auto-resolving alerts that recover, and routing by label or template to the team that owns the problem

Connect any alert source with a built-in Grafana Alerting connection and 20+ integrations, including Alertmanager, Datadog, ServiceNow, and webhooks

Escalate until someone responds with multi-step escalation chains that support wait steps, round-robin, time-of-day conditions, repeats, and automatic incident declaration

Reach responders where they are through the mobile app, Slack, Microsoft Teams, SMS, phone calls, and email, with separate personal rules for default and high-priority notifications

Act without switching tools by acknowledging, resolving, or silencing alerts from the mobile app, Slack, Microsoft Teams, or even your phone’s keypad

Start investigating the moment an alert fires by configuring AI investigations to launch when alerts fire or incidents are declared, or start one from the incident page with a click

Coordinate your response by automatically notifying on-call users, who can begin the response process while Grafana Assistant analyzes your telemetry

Give responders the context they need and share what the team already knows with an investigation summary and a link to the full report on the incident

Review the evidence and steer the investigation in Grafana Assistant, where you can dig into findings and ask follow-up questions before deciding how to respond

Capture the full story as it happens with comprehensive timelines to track key actions, decisions, and updates throughout the incident lifecycle

Never miss a post-incident review by automatically converting timelines into a structured PIR. Make sure reviews get done by tracking the review status on every incident so you know which ones are still outstanding

Measure what’s improving with MTTA, MTTR, and MTTD trends and incident counts broken down by team, severity, and label

Declare incidents where you spot them from any dashboard panel or in Explore mode, and attach the panels and queries behind the problem so everyone starts from the same evidence

Find likely causes faster with AI that explores metrics, logs, and traces to test hypotheses and follow the evidence

Keep consistent and organized context with the incident timeline, status updates, severity, labels, and custom fields your team defines

Fit IRM into your existing process and automate the busywork by integrating with your favorite ITSM tools to customize your incident response workflows, including Jira, ServiceNow, GitHub, and more

Never miss what matters by receiving important alerts that break through do-not-disturb and silent modes, with separate sounds and volume for default and important alerts

Act from the lock screen by acknowledging or silencing an alert straight from the notification

Fully handle alerts from your phone where you can resolve them, escalate to the next step, bring in more responders, or declare an incident

Stay in the loop on incidents with the full timeline; update severity, status, and roles as the response moves

Keep your schedule in your pocket with upcoming shifts, a reminder before you go on call, and swap requests you can send or accept from anywhere