Zendesk Plugin

Adds Zendesk Integration

Features

• Visualize ticket volume or details
• Query on any field in your organization's Zendesk instance

Getting Started

First, you will need to generate an API token from the zendesk admin panel.

https://support.zendesk.com/hc/en-us/articles/4408889192858-Generating-a-new-API-token

Next, add the plugin to your Grafana instance.

In the datasource configuration page, add the API endpoint as the URL:

https://yoursubdomain.zendesk.com/api/v2/

Enable "Basic auth" and set the username to your email address followed by "/token" and the password to the API token you generated. e.g.:

username: Gabriel.Thomas.Jacobs@gmail.com/token password: footoken12345

Recommended Visualization Options:

• visualization type: Stat
• Calculation: Count
• Fields: Numeric Fields

Finally, use the "Organize Fields" transform to hide unwanted fields or to re-order the fields for Table Visualizations.